Frequently Asked Questions

  • Is there a help document or self-help tutorial available for the Public Mapping system?

    Please find an interactive help page at the following link Tutorial - How to use Fraser Coast Public Mapping

  • How can I change the workspace or map theme without going back to the mapping index?

    Once you have entered the mapping system, you should be able to see the section in the left sidebar called 'MODULES' just below the toolbar. Below the heading, 'MODULES' is a list of different map themes, or modules, you can choose from. The highlighted one is the module you are currently viewing. If you select a different module from this list, the map will refresh and you will have a different selection of layers to choose to turn on and off. However, if you wish to view a Planning or Disaster Management module and you are currently viewing the Default/Property module, you will need to go back to the mapping index to access these other modules.

  • How can I quickly zoom to the map of a town area (e.g. Howard, Poona) using the online mapping system?

    After you have chosen a module and opened the mapping, there is a tab in the toolbar called View, in this tab there is a box called 'Stored Views'. In this box you will be able to select from a list of Suburbs. When you select one, the map will refresh to show an overview of the Suburb you clicked in the list.
    Alternatively, you can use the 'Suburb Search' function to search for any of the suburbs of Fraser Coast

  • Where can I view a map of the most up-to-date Council-owned underground infrastructure within Fraser Coast region?

    Council is responsible for maintaining infrastructure that include water, stormwater, sewerage and fibre within the Fraser Coast LGA region. From the Map Index, click on the Infrastructure Assets module to see an interactive map of Council-owned trunk infrastructure.

    If you are planning to do any excavation works, you are responsible for lodging a Dial Before You Dig (DBYD) request through website to get maps of underground infrastructure over your area of interest. Fraser Coast Regional Council is part of the Dial Before You Dig (DBYD) network along with the likes of Telstra, Ergon committed to provide maps of underground infrastructure to customers . Currently, you will get water, sewer, stormwater, electrical and telecom assets (council-owned only) over your area of interest.

    If you need any help regarding this, please contact Dial Before You Dig on Ph: 1300 340 017 or by visiting
    Tough laws and penalties apply for damaging Council’s infrastructure.

  • Need a hand?

    Having trouble using the online mapping system? You can access our online mapping help or call 1300 79 49 29 to speak to Council's customer service team.
  • Found an error?

    If you spot something that doesn't look quite right, please let us know by calling FCRC's customer service team on 1300 79 49 29. We'd be happy to look into it to ensure all our data is accurate and up to date.